Delivery Policy:
We strive to provide prompt and reliable delivery of civil hardware products to our customers. Here are the key aspects of our delivery policy:
Estimated Delivery Times: We provide estimated delivery times based on the customer’s location and the selected shipping method. These estimates are meant to give customers an idea of when they can expect to receive their orders.
Shipping Charges: Free shipping is available for orders above a 5000 Rupees and with the radius of 5 K M from the pickup point value. For orders below that value, shipping charges will apply. The applicable shipping charges will be clearly communicated during the checkout process.
Shipping Partners: We work with reputable courier services and shipping partners to ensure the safe and timely delivery of our products. The choice of shipping partner may vary depending on the customer’s location and the nature of the products being shipped.
Order Tracking: Once an order is shipped, customers will receive a tracking number via email or SMS. This tracking number can be used to monitor the delivery status of the package. Customers can visit our website or the shipping partner’s website to track their orders.
Delivery Delays: While we strive to deliver orders within the estimated timeframe, there may be occasional delays due to unforeseen circumstances such as weather conditions, transportation issues, or other external factors. In such cases, we will make our best efforts to notify customers promptly and provide updated delivery information.
Delivery Address and Redirection: Customers can request a change in the delivery address or redirection of their package if the order has not been dispatched yet. However, additional charges may apply based on the shipping partner’s policies.
Reporting Delivery Issues: If a package arrives damaged or with missing items, customers should report the issue to our customer support team within 24 of delivery. We will initiate a resolution process to address the problem and ensure customer satisfaction.
Cancellation policy
Customers can cancel an order within a specified time frame after placing it, typically within 24 hours.
To cancel an order, customers should contact customer support through an online or mobile application cancellation request form.
If the order has already been processed or shipped, cancellation may not be possible. In such cases, customers may need to follow the return/exchange policy.
Any applicable refunds for cancelled orders will be processed according to the refund policy.
NimbleBin return policy
As a company, NimbleBin strives to provide you with the best products and shopping experience possible. In spite of this, there are a few exceptional cases due to the scale of the operation. Please contact our Customer Service team for a resolution if you are not satisfied with the product delivered to you.
The product will be replaced to your satisfaction if possible, and if not possible due to some operational constraint, a full refund will be granted. We recommend you get in touch with our Customer Service Team before using the product in all such instances. They will guide you through the process.
If the outer packaging of your order has been tampered with/meddled, please capture a photo of the same and share it with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
You must return items in their original condition and unused. It is important to keep the original tags and packaging.
It would not be possible for us to accept a product if it shows signs of breaking or tampering.
During the return process, we expect the product to be packed very carefully and securely. Any damage or loss during transit will not be covered by us
(For example: – If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
Please Note: Exchanges of products purchased during sales or discounts may not be possible. Replacement or exchanges are subject to product and stock availability.
What is the return procedure if I have received the wrong product?
In case if you have received a wrong product from our side then please register a complaint within 24 Hrs. of delivery to start the refund/replacement of your product.
What is the return procedure if I have received a Defective/Damaged Seller warranty product?
The return process would remain the same. Please register your complain within 24Hrs of delivery along with photographs of the damage product and packaging. photographs of the damage product and packaging. And the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
Timelines provided for the Replacement/Refund
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however, if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
What is the Payment Mode for Refund?
It would remain the same as paid by you to while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft or NEFT or NimbleBin Balance account which will be sent to your address as mentioned while returning the product. I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well? Only the Product amount would be refunded as we do not refund the shipping charges paid by you.